LUMOA little light
when you need help.
Answers to common questions and a direct way to reach us.
Let us help.
Tell us briefly what happened. Your iPhone model, iOS version and LUMO version will help. Please do not send passwords or confidential information.
Email supportA little heads-up
Your message is composed in your email app. This website has no contact form and does not upload your game progress automatically.
Frequently asked questions
Which devices is LUMO designed for?
LUMO is designed for iPhone running iOS 17 or later. The game supports German and English and follows the app language selected in iOS.
How is my progress saved?
Your progress is saved automatically on your device. LUMO requires no account and currently offers no cloud sync of its own. Please do not delete the app when troubleshooting: this may remove your local save.
Do my islands collect while I am away?
Yes. Discovered islands in your active chapter keep collecting for up to eight hours. Islands within a chapter share their Light supply. A new chapter starts with its own supply.
Do I have to watch ads?
No. Normal gameplay does not require video ads. A shooting star first opens an offer showing the potential Light bonus. A video starts only when you choose “Watch video”. The reward follows the completion confirmed by the ad provider.
What if no video is available?
You can keep playing and try again later. Availability depends on factors including your connection, region and privacy choices. If you need help, tell support the approximate time and your app version.
Where can I change my privacy choices?
When advertising is enabled, you can manage video-ad privacy choices in the app’s Settings under “Ad privacy”. Cookie settings on this website apply only to this browser.
Which languages are supported?
LUMO supports German and English. The app follows your iOS app-language preference. This website and its privacy information are available in both languages too.